Please be courteous and notify us by phone or email if you are unable to attend an appointment at least 2 working days (Monday to Friday) prior to your scheduled appointment. We will then be able to allocate this time to someone on our waiting list. For example, for a Tuesday appointment, please notify us by the Thursday before.

Cancellations will be charged as follows:



Product returns

A full refund will be provided for nutritional and herbal supplements from the Tonic Natural Health Dispensary if the following occurs:

  • The item is damaged, spoiled or otherwise unfit for consumption. We ask that you notify us within 14 days of purchasing the product.
  • The item is subject to a Therapeutic Goods of Australia or Manufacturer product recall.
  • There are no refunds on products if you change your mind.
  • There are no refunds for adverse reactions to medicines, as these are beyond our control.

Suitability of Service

Naturopathic services are not therapy, coaching or counselling or a substitute for any of these.

Naturopathic services are not a medical diagnosis.

Naturopathic services are not suited for critical care, surgical or emergency health situations.

Due to the complex nature of health conditions and the individual commitment involved from each

client we cannot guarantee specific health outcomes or treatment timeframes.

If you have any concerns about your treatment or appropriateness of your care plan, please don’t hesitate to notify your Naturopath or seek advice from your other health care providers.

Consent to treatment

You must be over the age of 16 and be able to provide consent to treatment to independently use our consultation services. Those under 16 years old, or not in a position to provide consent to treatment must be accompanied by a parent or legal guardian.



All information is treated with the strictest confidentiality. We will only release this to a third party under the following conditions:

  • We received written approval from you to do so
  • We are required under law or by a court order
  • We have reasonable grounds to believe your safety or that of a third party may be at risk.


Security policy

We do not store your credit card information.


Naturopathic consultations are not covered under Medicare. Pathology and functional testing which may be recommended by your Naturopath or Medical herbalist, this is also not eligible for a Medicare rebate.

Private Health Funds

From 1 April, 2019 the Australian Government has removed the subsidy to Private Health Insurers for Naturopathy so from this date you may not get a rebate if you have previously. Please check with your health fund.

Late arrivals

In order not to inconvenience our other clients and get the best value out of your appointment we ask you make every effort to be punctual. If you arrive late, you may not receive the full duration of the session booked.


Jurisdiction & Dispute Resolution


Tonic Natural Health is located in New South Wales, Australia. This agreement is subject to the governing law of New South Wales, Australia.


If you have any issue or complaint arising out of our Services, you and Tonic Natural Health, agree to make a genuine effort to resolve the dispute through negotiation and discussion.


If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties. The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone: 02 9251 3366, email: or the Chair’s designated representative. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.


It is a condition precedent to the right of either party to commence litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.