These terms and conditions (the “Terms and Conditions”) govern the use of www.tonicnaturalhealth.com.au (the “Site”) and Tonic Natural Health Centre. This Site and physical clinic space is owned and operated by Tonic NH Enterprises Pty Ltd. This Site is a medical website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
All content published and made available on our Site is the property of Tonic NH Enterprises Pty Ltd and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
When you create an account on our Site, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
- All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
- Credit Card and Pay Pal
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Shipping We offer Australian shipping services through Australia Post and our individual suppliers choice of delivery servise
Our goal is to process orders within 2 business days. Please note that we cannot guarantee specific delivery times due to constant changes in weather and unforeseeable delivery challenges.
- Express shipping: $16.50 or FREE for orders above $250
- Change of mind returns understanding the challenges of online shopping, we acknowledge that choosing the right product can be tricky. However, in compliance with health regulations, we are unable to accept returns for nutritional supplements solely due to a change of mind. It’s crucial to make careful selections and ensure that the chosen product aligns with the guidance from your healthcare provider or general practitioner.
- Other returns In accordance with Australian Consumer Law, Tonic Natural Health, will facilitate product returns and offer an exchange or refund (as applicable) when:
- The product is damaged, or
- The product is faulty, and
- You can present your receipt
Tonic Natural Health may choose to return the product to the manufacturer to assess the issue’s nature.
Please be aware that Tonic Natural health, reserves the right to decline an exchange, refund, or repair if the item fault results from misuse or neglect.
Our Products are accompanied by guarantees protected under the Australian Consumer Law, ensuring your entitlement to a replacement or refund in the event of a major product failure.
Limitation of Liability
Tonic NH Enterprises Pty Ltd and our directors, officers, agents, contractors, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Except where prohibited by law, by using this Site you indemnify and hold harmless Tonic NH Enterprises Pty Ltd and our directors, officers, agents, employees, contractors, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
These Terms and Conditions are governed by the laws of the State of Victoria.
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Please contact us if you have any questions or concerns. Our contact details are as follows: email@example.com